What's new in Trackstack
Every feature, improvement, and fix we ship on Trackstack.
SEPTEMBER 2026
Fixed messaging display issue where customer replies were hidden or replaced
We've fixed a bug that was causing store owner replies to disappear or be replaced by welcome messages when customers had multiple orders. All messages now display correctly in both the Messages and Video tabs, and video uploads no longer show duplicate bubbles.
Store Owner Email Links Now Open Conversations Correctly
Fixed an issue where store owner emails (new orders, payments, session reminders, and review requests) weren't opening the correct conversation in your inbox. Additionally, if you manage multiple workspaces, these email links will now automatically switch you to the correct workspace before opening the conversation.
New Organisation Settings Page with Transfer & Delete Controls
The organisation settings page has been completely redesigned with three main sections: General (organisation name, billing email, and logo), New Artists (default payment method for newly added artists), and Ownership (transfer ownership to another team member or delete the organisation). Organisation owners can now manage these settings directly from one dedicated page, with clear information about what happens when changes are made.
Reorder Products by Dragging — No More Delete and Re-add
Store owners can now reorder products directly in the Products dashboard by dragging each product card to a new position. The new order appears immediately and is saved automatically. Previously, the only way to change product order was to delete and re-add them.
Improved Google Analytics Purchase Tracking for Stripe Subscriptions
We fixed an issue where purchase events weren't reliably being tracked in Google Analytics when users completed Stripe subscription payments. Purchase tracking now happens server-side from payment confirmation, ensuring it's captured regardless of cookie consent settings or whether users return to the success page. We've also added a new Google Analytics API Secret field in the integrations settings to enable this reliable server-side tracking.
Customer Order Page Now Respects Your Store's Dark Theme
The customer order confirmation page now correctly applies your store's dark theme setting, just like the rest of your storefront. Previously, this page would always display in light mode regardless of your theme preference. Additionally, we've improved the readability of labels throughout the page in light mode.
Store owners can now properly cancel booked sessions with confirmation
Store owners can now cancel confirmed or scheduled sessions through a confirmation dialog that clearly explains what will happen, including automatic refund eligibility. Previously, session cancellations by store owners were incomplete—the session status would change but the customer wouldn't receive a cancellation email, calendar events wouldn't be removed, and refunds wouldn't be processed. This fix ensures that owner cancellations now go through the same complete process as customer cancellations.
Waveform bars now display instantly when playing feedback tracks
When you play a sent track in feedback, the waveform visualization now appears immediately instead of waiting up to 10 seconds. The waveform is pre-computed when the file is uploaded and displayed right away, making the player feel more responsive and polished.
New Activity Page with Filtering and Export
We've added a new Activity page to your organization hub that shows everything that changed in your organization. You can filter by activity type, who made the change, and which artist workspace it relates to. The page groups events by day and lets you export filtered activity data as CSV.
Fixed basket clearing issue after order confirmation
We've fixed a bug where items in your basket would sometimes remain after you completed a purchase. Previously, if the payment confirmation took a moment to process or if you navigated away from the order page quickly, your completed order items could reappear in your basket on your next visit. Now they're properly cleared immediately after checkout.
Store owner notifications now open conversations correctly
Fixed an issue where store owners clicking on customer refund request and issue report notifications were taken to the customer page instead of the conversation thread. Additionally, customer issue reports now appear as messages in the conversation, just like refund requests do, so store owners can see all customer escalations in one place.
Studio and Store buttons are now active in the navigation menu
The Studio and Store application buttons in the More menu are now enabled and functional. Previously, these buttons were disabled and displayed as locked. Now you can click them to access your Studio workspace or Store, or begin the setup process if you don't have one yet.
Redesigned Team Page with Enhanced Member Management
We've completely redesigned the Team page with a new members table, role management menu, and improved visibility into team member access levels. Organization owners and billing admins can now easily manage team members, view their access to artists, see when they were last active, and remove members—all from a single, cleaner interface.
Manage artist seat payments and send payment reminders
Organizations can now change which party pays for an artist's seat directly from the artists list, and send payment reminders to artists with overdue payments. These actions help streamline seat management and improve payment collection for artist-paid seats.
Improved Organisation Overview with Roster Management
The Organisation Overview page has been redesigned to display a comprehensive roster desk showing artists, their status, submissions, and billing information. You can now see at a glance which artists need attention, view their 30-day activity, manage seats, and access key billing and team information from the overview rail.
Fixed session booking minimum notice requirement
We've fixed an issue where the minimum notice requirement for session bookings was being applied inconsistently. Previously, the booking calendar might show available slots that would later be rejected during checkout or rescheduling. Now the notice requirement is consistently applied as hours everywhere, ensuring the slots you see are the slots you can actually book.
Order Status Now Updates in Real-Time When Store Owner Provides Feedback
Previously, when a store owner saved feedback on your order, the status tracker on your order page didn't update to show "In Progress." Now it does. Your order page will also automatically refresh every 30 seconds while your order is active, so you'll see status updates right away without having to manually refresh.
Fixed identity recognition on shared pages
We fixed a bug that prevented the app from recognizing when you were signed in while viewing shared pages. Previously, even if you were logged in, shared pages wouldn't know it. Now when you visit a shared page, the app will correctly recognize your signed-in status.
Fixed rescheduling calendar for orders with multiple items
We've fixed an issue where customers couldn't reschedule their sessions when their order contained multiple items (like a session plus feedback services). The rescheduling calendar now correctly shows available times and displays helpful error messages if something goes wrong.
Fixed Sign In Page Blank Screen Issue
We've fixed an issue where the Sign In page would appear blank when accessed through certain links. Users clicking 'Sign In' from our website or using old bookmarks will now be properly redirected to the correct login page and can sign in without any problems.
Improved invite checkout experience and UI refinements
We've improved the experience for team members who are invited to join a studio. When invited members log in and are directed to checkout, their email is now automatically prefilled so they don't have to type it again. We've also made several UI improvements throughout the app, including better formatting in custom links, clearer permission messages, and improved visual consistency.
Fixed Duplicate Error Messages in Studio Payments Setup
We've resolved an issue where Studio users would see duplicate error messages when setting up Stripe Connect for payments. Additionally, we fixed a problem where the 'Go to your Studio' link could redirect to the wrong environment (production instead of testing). The Stripe payment requirement messages are now displayed more clearly without repetition, making it easier to understand what steps you need to complete.
Fixed issue where channel messages remained visible after leaving a channel
We've fixed a bug where users could still see new messages from a channel even after leaving it. If you were viewing a channel when you left it, the page will now automatically redirect you to the studio home instead of remaining on that channel. Additionally, if someone tries to access a channel they've left through a direct link or page refresh, they'll no longer be able to view it.
Clearer organisation billing overview and member management
Your organisation hub now shows exactly how many seats are artist-paid versus organisation-paid, with clearer billing information. You can also manage team member roles (Owner, Billing admin, Member) directly from the Members tab, and the system highlights important issues like pending invitations and members leaving soon.
Improved stability and performance across search and selection features
We've updated the underlying command menu system used throughout the platform to version 1.1.1, which provides better stability and more reliable behavior. We've also removed unused admin pages that were no longer accessible. These changes eliminate installation warnings and improve the overall reliability of search features like country selection, workspace settings, and content filtering.
New Regions Heatmap in Organization Insights
Organizations can now see a world map visualization showing where the people sending music to their artists are located. The map displays data by sends, supports, or downloads, with a detailed breakdown of the top countries and the genres they're sending. You can view insights for all artists, a single artist, or compare two artists side by side, and export the data as CSV.
Audio playback now stays available when you switch apps
When you leave a shared audio player in the background and come back to it—whether by switching apps, answering a call, or returning from another tab—the player now automatically recovers and stays ready to play. Previously, you'd need to reload the page to listen again.
Video feedback uploads no longer get stuck during processing
Fixed an issue where video feedback uploads would get permanently stuck in a 'processing' state if the video took longer than 10 seconds to process. Now, longer video uploads will automatically complete and become ready to send, even if they take several minutes to process on our servers.
Suru Partner Perk Now Available
We've added a new partner perk from Suru, offering exclusive discounts on sample packs and sounds. Eligible members will see the Suru offer highlighted across multiple locations in the app, including their inbox profile and settings, with a promo code ready to copy and use.
Improved stability for adding posts to collections
We've removed a workaround that was needed to make the 'Add a post…' button work properly inside collection modals. This cleanup improves the overall stability of our interface by relying on a more robust underlying solution that was recently implemented.
Fixed dropdown menus and popovers appearing behind dialogs
We've fixed an issue where dropdown menus and popovers would sometimes appear behind dialog windows, making them unclickable with the mouse. This affected various menus throughout the application when opened from within a dialog box. Menu interactions now work reliably whether you're using your mouse or keyboard.
Per-Track Feedback for Multi-Track Orders
Store owners can now leave separate comments and video feedback for each individual track in multi-track orders, and customers see all feedback organized by track. Single-track orders work exactly as before, with no changes to the existing experience.
Improved Organization Cancellation and Wind-Down Process
When an organization's subscription ends, members now go through a smoother departure process instead of an immediate removal. Organization owners will see a new 'Wind down organization' control in settings for a more intentional shutdown. Artists' paid seats are unaffected and continue on their own billing cycle.
Fixed video playback on Safari and iOS devices
We've resolved an issue where videos weren't playing on Safari browsers, including on iPhones and iPads. Videos in your plans and posts will now load and play reliably across all devices and browsers.
Website Links Editor Now Available in Inbox Settings
You can now add and manage up to 20 website links directly in your Inbox settings. These links (like Beatport, Bandcamp, Tidal, or any other streaming platform) will be displayed on your public inbox profile, making it easy for people to find your music across different platforms.
Studio recorded videos now display correctly
We've fixed an issue where videos recorded directly in Studio weren't being displayed in posts. Now when you record a video or audio message and create a post, it will show up properly for you and your audience. We've also improved the publishing experience by preventing you from publishing while a recording is still being processed.
Replace Resource Files Without Recreating Resources
You can now replace a resource's file directly without having to delete and recreate the entire resource. Simply upload a new file to replace the existing one while keeping all the resource's metadata, tags, and settings intact. The system also tracks who created each resource and who has made file replacements for better accountability.
Workspace ownership transfer when leaving an organization
When an organization staff member who owns a workspace leaves the organization, they can now either transfer ownership to an artist via email or delete the workspace. This ensures workspaces never become ownerless when staff depart. Organization managers receive notifications about deletions, and deleted workspaces can be restored by administrators.
Sample Pack Previews: Upload or Auto-Generate a 30-Second Demo
Sample pack creators can now upload a custom preview audio file or automatically generate a 30-second montage from their samples with one click. Shoppers see the pack preview front-and-center on the product page and can play it before purchasing. Sample-by-sample previews have been replaced with this single, pack-level preview.
Sample Pack Previews: Auto-Generated 30-Second Demos
Sample packs now feature a single pack-level preview that buyers can listen to before purchasing. Sellers can upload their own demo, or the system automatically creates a 30-second montage from the pack's samples. This gives potential customers a better sense of what they're buying without needing to purchase first.
New Releases Hub & Enhanced Growth Analytics
We've launched a dedicated Releases page in Growth that shows all confirmations you've signed or received, complete with KPI metrics and release history. Charts now display release markers with details, and your Network view has been completely redesigned with improved layout, connection strength metrics, and clearer visual feedback.
Growth Section Now Accessible from Top Navigation
We've reorganized the Growth section to be more easily accessible. The Growth page and its subsections (Overview, People, and Network) are now available directly from the top-level navigation, matching other main sections like Uploads and Discover. This makes the feature more discoverable and consistent with the rest of the application.
Growth Page: Track Your Network's Performance
We've launched a new Growth page that helps you understand how your contact network is evolving. View key metrics about your reach, engagement, and audience composition across different segments—all behind a feature flag for selected workspaces. This gives you insights into which inboxes are most engaged with your tracks and how your network is growing over time.
Fixed mobile player layout issues
We've fixed several layout problems on mobile devices when viewing the full-screen track share player. The artwork no longer gets squashed, the 'Send music' button displays correctly without underlines, and action buttons no longer overlap the player controls.
Payment Protection: Workspace Paused Until Outstanding Seat Payment is Resolved
When an organization seat payment fails, you'll now see a clear payment screen instead of encountering errors throughout the app. The screen shows exactly what's owed, the deadline to pay, and provides direct options to update your payment method or retry the payment. Your workspace remains readable but paused—public links keep working and senders won't notice any interruption.
Refund and order cancellation now show clear confirmation messages
When you process a refund or cancel an order in your inbox, you'll now see a clear success or failure message. Previously, successful refunds would silently close the dialog with no confirmation, and failed refunds would leave the dialog open with no feedback. Now you'll always know whether your action completed or what went wrong.
Store Preview Button Now Opens Your Store
Fixed an issue where clicking the "Visit Store" button in the Listing preview (found in Settings) wasn't working. The button now properly opens your store in a new tab, allowing you to see how your listing appears to customers.
Billing page now shows trial end date and payment prompt for trialing workspaces
If your workspace is on a Pro or Max trial, the billing page now clearly shows when your trial ends and prompts you to add a payment card before that date. Without a card on file, your workspace will automatically drop to the Free plan when the trial expires.
Channel Leave Action Now Works Reliably
Fixed an issue where leaving a channel would not persist in your sidebar. Previously, when you left a channel, it would disappear temporarily but reappear on your next refresh. Now when you leave a channel, it stays removed from your sidebar as expected.
Fixed studio navigation and note-saving issues
We've fixed two issues that were causing problems when accessing your studio. Users completing studio onboarding will now be properly directed to their studio page instead of seeing a 404 error. Additionally, post notes will now save and display correctly when you revisit them.